Stats Module not accessible

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iionITNS
Znuny newbie
Posts: 9
Joined: 08 Jun 2017, 22:43
Znuny Version: 5.0.13
Real Name: Anna Trojnar
Company: iionIT Network Solutions Inc

Stats Module not accessible

Post by iionITNS »

Hello,
I (and any other agent in our company) am not able to see Stats Module in my agent interface. I am using OTRS 5.0.13.
I have confirmed that my Frontend::Agent::Stats ->Stats::DefaultSelectedPermissions is default stats, and that I belong to stats group.

I would appreciate any suggestion on how to troubleshoot it.

Thank you very much,
Anna
iionITNS
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Joined: 08 Jun 2017, 22:43
Znuny Version: 5.0.13
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Company: iionIT Network Solutions Inc

Re: Stats Module not accessible

Post by iionITNS »

Has anyone encountered situation like this before?
I would appreciate any input.
reneeb
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Re: Stats Module not accessible

Post by reneeb »

What's the "group" setting for AgentStatistics? (SysConfig setting Frontend::Module###AgentStatistics)
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iionITNS
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Joined: 08 Jun 2017, 22:43
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Real Name: Anna Trojnar
Company: iionIT Network Solutions Inc

Re: Stats Module not accessible

Post by iionITNS »

Hello Reneeb and thank you for your reply!

Group: stats, Group ro: stats as well
root
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Re: Stats Module not accessible

Post by root »

Hi Anna,

What happens if you try to access /otrs/index.pl?Action=AgentStatistics;Subaction=Overview directly?

- Roy
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iionITNS
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Posts: 9
Joined: 08 Jun 2017, 22:43
Znuny Version: 5.0.13
Real Name: Anna Trojnar
Company: iionIT Network Solutions Inc

Re: Stats Module not accessible

Post by iionITNS »

I am able to see it! Interesting - thank you very much.
Accessing it directly can be definitely a backup plan :-)
root
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Re: Stats Module not accessible

Post by root »

Hi Anna,

Well, then the next step could be checking your SysConfig if any module registration related to the statistic is changed. Backup the settings and reset them.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
iionITNS
Znuny newbie
Posts: 9
Joined: 08 Jun 2017, 22:43
Znuny Version: 5.0.13
Real Name: Anna Trojnar
Company: iionIT Network Solutions Inc

Re: Stats Module not accessible

Post by iionITNS »

Hello Roy,
Thank you for your suggestion. I will try doing that :)
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