State update

Moderator: crythias

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aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

State update

Post by aeg »

I'm trying to set the config the system so it will always change "new" tickets to "open" after the first response of the ticket. e.g. note, owner update, queue update.

is this possible?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: State update

Post by jojo »

A note, Queue move or owner assignment is not a response...

You can activate an event module which will change the state on first lock via sysconfig
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