I'm trying to set the config the system so it will always change "new" tickets to "open" after the first response of the ticket. e.g. note, owner update, queue update.
is this possible?
State update
Moderator: crythias
Re: State update
A note, Queue move or owner assignment is not a response...
You can activate an event module which will change the state on first lock via sysconfig
You can activate an event module which will change the state on first lock via sysconfig
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com