Process Management -> Dynamic Field as Ticket Title

[Raksha]

Hello OTRS Community,

my question is, can i set a dynamicfield as ticket titel in my workflow?
I did it in a connection activity, i have chosen the option "TicketTitleSet" and my dynamicfield as value. Now the ticket title is "dynamicvalue" ... every ticket which pases through the workflow. Is there a way to get my TicketTitle with the value of my df?

Thanks for your help!
Greeting Raksha

[RStraub]

I think from OTRS 5 onward you can use smarttags here. You could try:

Code: Select all

<OTRS_TICKET_DynamicField_NameOfYourField>

or maybe

Code: Select all

<OTRS_TICKET_DynamicField_NameOfYourField_Value>

[Sayannara]

It works fine

<OTRS_TICKET_DynamicField_myfield1_Value> some text <OTRS_TICKET_DynamicField_myfield2_Value>

GenericAgent should do the trick as well.