Hello OTRS Community,
my question is, can i set a dynamicfield as ticket titel in my workflow?
I did it in a connection activity, i have chosen the option "TicketTitleSet" and my dynamicfield as value. Now the ticket title is "dynamicvalue" ... every ticket which pases through the workflow. Is there a way to get my TicketTitle with the value of my df?
Thanks for your help!
Greeting Raksha
Process Management -> Dynamic Field as Ticket Title
Moderator: crythias
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- Znuny guru
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Re: Process Management -> Dynamic Field as Ticket Title
I think from OTRS 5 onward you can use smarttags here. You could try:
or maybe
Code: Select all
<OTRS_TICKET_DynamicField_NameOfYourField>
Code: Select all
<OTRS_TICKET_DynamicField_NameOfYourField_Value>
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny advanced
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Re: Process Management -> Dynamic Field as Ticket Title
It works fine
GenericAgent should do the trick as well.
<OTRS_TICKET_DynamicField_myfield1_Value> some text <OTRS_TICKET_DynamicField_myfield2_Value>
GenericAgent should do the trick as well.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache