Agent notifications don't work

Moderator: crythias

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ruzzetto

Agent notifications don't work

Post by ruzzetto »

Hi
My production environment stopped to send notification email when a new ticket is created. Emails arrive from test environment instead. Notification rules are the same....really don't know what happened....
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Agent notifications don't work

Post by wurzel »

Hi,

did you clone your production?
Is it possible, that your test environment get the mail now?
;)

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
ruzzetto

Re: Agent notifications don't work

Post by ruzzetto »

...but the problem is in sending mail...I have to investigate further
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