During process import a have always an error. I try import several processes but unfortunately, otrs can't handle this operation .
OTRS always show message:
Code: Select all
Backend ERROR: OTRS-CGI-39 Perl: 5.16.3 OS: linux Time: Wed May 24 04:41:59 2017
Message: YAML data was: "<ymlfilecontent>"
RemoteAddress: <simeIP>
RequestURI: /otrs/index.pl
Traceback (12249):
Module: Kernel::System::YAML::Load Line: 115
Module: Kernel::System::ProcessManagement::DB::Process::ProcessImport Line: 1427
Module: Kernel::Modules::AdminProcessManagement::Run Line: 165
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
I checked used dynamic fields, states and other used stuff in processes.
Where can I find some more details? Error log shows the same information.