Errors during process import

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piotreksmoq
Znuny newbie
Posts: 13
Joined: 22 Sep 2016, 14:56
Znuny Version: 3 and 5
Real Name: Peter
Company: BT

Errors during process import

Post by piotreksmoq »

Hi,

During process import a have always an error. I try import several processes but unfortunately, otrs can't handle this operation :( .

OTRS always show message:

Code: Select all

Backend ERROR: OTRS-CGI-39 Perl: 5.16.3 OS: linux Time: Wed May 24 04:41:59 2017

 Message: YAML data was: "<ymlfilecontent>"

 RemoteAddress: <simeIP>
 RequestURI: /otrs/index.pl

 Traceback (12249): 
   Module: Kernel::System::YAML::Load Line: 115
   Module: Kernel::System::ProcessManagement::DB::Process::ProcessImport Line: 1427
   Module: Kernel::Modules::AdminProcessManagement::Run Line: 165
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

I checked used dynamic fields, states and other used stuff in processes.
Where can I find some more details? Error log shows the same information.
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