I am trying to get a workflow like this:
Create a Change (from template) -> Change enters the Requested state -> a Condition that matches the Requested state of the new Change advances the state to Pending Approval, advances the state of a specific Workorder to Ready, and assigns that specific Workorder to an agent.
The condition looks like this:
Name: Pending Change Acceptance
Expression: Change %ChangeNumber% Change State is Requested
Actions:
Change %ChangeNumber% Change State set Pending Approval
Workorder 1- Allocate Resources Workorder State set Ready
Workorder 1- Allocate Resources Workorder Agent set Joe Cool
Why does my Change never trigger this Condition? I would think it would on creation or anytime I make an adjustment to the Change in some way. When are the Conditions queried?
Any assistance would be appreciated. Thank you.
ITSM Change Conditions
Moderator: crythias
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- Znuny newbie
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- Znuny Version: 5.0.19
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- Location: California
ITSM Change Conditions
Scott Shackleton
OTRS 5.0.18 on AWS Linux with MySQL database
OTRS 5.0.18 on AWS Linux with MySQL database