Here are the rest of the details:ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42 Perl: 5.16.3 OS: linux
Our system successfully creates new tickets from incoming email messages using one specific Microsoft Office 365 email account and sends replies using the same account. There are no problems with this workflow other than this error message. Do I have some SysConfig setting configured incorrectly? Any other thoughts?ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42 Perl: 5.16.3 OS: linux
Time: Mon May 15 15:58:05 2017
Message: IMAPTLS: Can't connect to outlook.office365.com: timeout waiting 600s for data
from server
Traceback (30956):
Module: Kernel::System::MailAccount::IMAPTLS::_Fetch Line: 137
Module: Kernel::System::MailAccount::IMAPTLS::Fetch Line: 80
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run
Line: 94
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 250
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs//bin/otrs.Daemon.pl Line: 138
Thank you.
Scott Shackleton