agent / customer same login page

Moderator: crythias

Post Reply
aasimenator
Znuny newbie
Posts: 1
Joined: 14 May 2017, 09:00
Znuny Version: 5.0.19
Real Name: Aasim Pathan
Company: 24Seven.pro

agent / customer same login page

Post by aasimenator »

Hi Guys,

I am new here, So sorry if this has already been asked and solved before (i didn't find anything in the search results though). I've been setting up the latest version of OTRS 5.0.19 on Ubuntu, I am an Microsoft certified engineer so i don't know anything about linux but i've managed to get everything setup as per my liking after reading up on things online both here on the forum & other places.

I've managed to setup SSL on the site, I've managed to let go of /otrs/index.pl so the page loads directly on my local domain "https://help.mydomain.com"

Now i am about to begin the actual configurations within OTRS and I am faced with a dilemma, I've created a test customer and when i try to login as the test customer on "https://help.mydomain.com" it says password incorrect. But if i login on "https://help.mydomain.com/customer.pl" it works fine.

So what i would like to know is that, is it possible (if yes then how?) to be able to login as an agent / customer on the single page and be redirect to the respective user dashboard automatically? meaning if the user id is that of an agent it gets redirected to the agent dashboard and if the user id is of an customer it gets redirected to the customer dashboard.

Any help would be appreciated... Thanks in advance. :)
Post Reply