remove a queue from 7 days stats

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Rsardinha
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Joined: 10 Feb 2017, 06:16
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Real Name: Rangel sardinha
Company: Ezvoice telecom

remove a queue from 7 days stats

Post by Rsardinha »

Dear community,

I have a zabbix server integrated with my OTRS oppening tickets to each issue through the otrs and zabbix API. It working perfect. but my 7 days stats now is useless, because it is counts each issue created by zabbix and the issues created by my customers. Is there a way to remove or create a new counter only to a queue(zabbix tickets are created in zabbix queue, users tickets are created in New Queue)?
root
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Re: remove a queue from 7 days stats

Post by root »

Remove your permission on the Zabbix queue
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Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: remove a queue from 7 days stats

Post by Rsardinha »

but zabbix queue only had users permission. What permission are you ask for remove?
If i read right the Dashboard generic module source are only counting the open tickets, without checking the permission.
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: remove a queue from 7 days stats

Post by root »

An agent will only see the stats (and tickets) where here has access. Add a new group, assign this group to the zabbix queue. The result is that you won't see them in the 7day stat. But you can't handle them. I'm pretty sure that this is not want you want. I recommend creating a dashboard statistic without the Zabbix queue.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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