[SOLVED] ACL for Dynamic Fields

[ruzzetto]

Hi,
i created 2 dynamic fields and it's just fine for me. In customer page i can insert the two values. Now, these two fields are needed just for a particular kind of service and i'd like to hide if customer select other services. I tried with ACL but fields are still there

[wurzel]

Hi,

disabling fields completely with ACL is not possible without Add Ons.

For Example:
https://www.otrs.com/otrs-business-solu ... ic-fields/

regards,
Florian

[RStraub]

You cannot hide dynamic fields with ACLs, only restrict values.
To hide fields you'll need javascript in the templates (or an addon that does that for you).

[ruzzetto]

thanks all, i think probably someone already did this job and could help me

[reneeb]

viewtopic.php?f=60&t=24116&p=136338&hil ... ld#p136338

[ruzzetto]

ok many thanks, i'll take a look

I want use this topic (to not create a new one) for issue in ACL for New ticket phone. I use an ACL to hide some types and it works fine. But i also use an ACL to add queue and it does not work. There are many ACL before this one that hide queue to customers but not to Agent. Is it possible ACL does not work because agents belong to specific queue?

[UPDATE]: fixed adding "Create" permissions to group"