Hi,
i created 2 dynamic fields and it's just fine for me. In customer page i can insert the two values. Now, these two fields are needed just for a particular kind of service and i'd like to hide if customer select other services. I tried with ACL but fields are still there
[SOLVED] ACL for Dynamic Fields
Moderator: crythias
[SOLVED] ACL for Dynamic Fields
Last edited by ruzzetto on 15 May 2017, 12:02, edited 1 time in total.
Re: ACL for Dynamic Fields
Hi,
disabling fields completely with ACL is not possible without Add Ons.
For Example:
https://www.otrs.com/otrs-business-solu ... ic-fields/
regards,
Florian
disabling fields completely with ACL is not possible without Add Ons.
For Example:
https://www.otrs.com/otrs-business-solu ... ic-fields/
regards,
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny guru
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Re: ACL for Dynamic Fields
You cannot hide dynamic fields with ACLs, only restrict values.
To hide fields you'll need javascript in the templates (or an addon that does that for you).
To hide fields you'll need javascript in the templates (or an addon that does that for you).
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: ACL for Dynamic Fields
thanks all, i think probably someone already did this job and could help me
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Re: ACL for Dynamic Fields
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: ACL for Dynamic Fields
ok many thanks, i'll take a look
I want use this topic (to not create a new one) for issue in ACL for New ticket phone. I use an ACL to hide some types and it works fine. But i also use an ACL to add queue and it does not work. There are many ACL before this one that hide queue to customers but not to Agent. Is it possible ACL does not work because agents belong to specific queue?
[UPDATE]: fixed adding "Create" permissions to group"
I want use this topic (to not create a new one) for issue in ACL for New ticket phone. I use an ACL to hide some types and it works fine. But i also use an ACL to add queue and it does not work. There are many ACL before this one that hide queue to customers but not to Agent. Is it possible ACL does not work because agents belong to specific queue?
[UPDATE]: fixed adding "Create" permissions to group"