Hello,
In the agent interface. I would like my agents to be able to search tickets with multiple fields of the same type.
For example have one search for 2 or more customerIDs. So I want to search for all the tickets that are from customer1, customer2, customer3. I cant find a way to do that as you can have only one customerID field present in a search.
Also putting
customer1, customer2, customer3
customer1 or customer2 or customer3
'customer1' or 'cusomer2' or 'cusomer3'
in the same search field does not work
Is there a way to achieve the above?
Create a search with multiple filters of the same type
Moderator: crythias
Create a search with multiple filters of the same type
OTRS 3.3.11 MariaDB CentOS 7