Create a search with multiple filters of the same type

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theodore
Znuny newbie
Posts: 26
Joined: 09 Jun 2010, 12:51
Znuny Version: 3.3.11

Create a search with multiple filters of the same type

Post by theodore »

Hello,

In the agent interface. I would like my agents to be able to search tickets with multiple fields of the same type.

For example have one search for 2 or more customerIDs. So I want to search for all the tickets that are from customer1, customer2, customer3. I cant find a way to do that as you can have only one customerID field present in a search.

Also putting

customer1, customer2, customer3
customer1 or customer2 or customer3
'customer1' or 'cusomer2' or 'cusomer3'

in the same search field does not work

Is there a way to achieve the above?
OTRS 3.3.11 MariaDB CentOS 7
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