I made a new server for OTRS. Centos 7.
Install the entire system and it works. The previous server was configured by someone else, and has no documentation of it.
I backed up that environment, and now I try to restore it to the new server.
But I have this error when I am running the restore.pl command:
Code: Select all
Restore /var/backups/OTRS/2017-05-09_02-00//Config.tar.gz ...
[Tue May 9 15:04:27 2017] restore.pl: DBI connect('database=XXX;host=127.0.0.1','IT',...) failed: Access denied for user 'IT'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm line 202.
ERROR: OTRS-restore.pl-01 Perl: 5.16.3 OS: linux Time: Tue May 9 15:04:27 2017
Message: Access denied for user 'IT'@'localhost' (using password: YES)
Traceback (52088):
Module: Kernel::System::DB::Prepare Line: 666
Module: /opt/otrs/scripts/restore.pl Line: 121
Can't call method "fetchrow_array" on an undefined value at /opt/otrs/Kernel/System/DB.pm line 746.
I can not find, where is that embedded user, and password, in order to change it.
Can you help me?
Thanks in advanced.
Best Regard.
Facundo