[SOLVED] Queue and Sub-Queues

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ruzzetto

[SOLVED] Queue and Sub-Queues

Post by ruzzetto »

Hi,
i'm encountering a permissions problem when manage subqueues. I have a MAIN queue and 2 sub-queue (2nd line and 3rd line). For the agents belonging to the MAIN queue i created a specific role has "RO/Move to/Note/Create" permissions for the two 2 subqueues. When i try to login as agent in the MAIN queue i cannot view ticket in the subqueues.... need more permissions?
thanks
Last edited by ruzzetto on 08 May 2017, 16:22, edited 1 time in total.
ruzzetto

Re: Queue and Sub-Queues

Post by ruzzetto »

Solved: need RW permission in order to view subqueue tickets
jojo
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Re: [SOLVED] Queue and Sub-Queues

Post by jojo »

no, RO is sufficient. But if you use Dashboard or Queue view only tickets in queues with RW will show up. (Search and Status view will show also the ones with RO permission)
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ruzzetto

Re: [SOLVED] Queue and Sub-Queues

Post by ruzzetto »

thanks but i need to show tickets in dashboards and queue view ;)
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