Getting accounted time per ticket per agent

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retro2707
Znuny advanced
Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Getting accounted time per ticket per agent

Post by retro2707 »

Hi all!

As per the title really. I have created a stat of type TicketAccountedTime and chosen Accounted time by Agent for the X-axis but on the Y-axis I dont have a Ticket# option. Am I missing something or is there another way to do this?

I just want to find out how much time each agent has spent on a ticket, rather than using the TicketList which just gives me a total.

Thanks a lot!

Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
retro2707
Znuny advanced
Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Re: Getting accounted time per ticket per agent

Post by retro2707 »

Any OTRS wizards out there have any ideas on this? :)
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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