What happened to Asset Tags?

[Shack]

In the OTRS ITSM 5 documentation a sample Computer CI is displayed on page 71 that shows the Asset Tag Key. However, in the actual CI, no such Key exists. I understand one could simply add a new key called "Asset Tag"

Code: Select all

{
Key => 'AssetTag',
Name => 'Asset Tag',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
Required => 1,
},

However, this Key won't be used elsewhere in ITSM; presumably it was in previous versions. This Key is a critical component of other ticketing and tracking systems. Is there a reason this was eliminated? If so, what could that reason possibly be? What is now breaking in reporting and tracking?

[jojo]

the default CI classes can be seen as an example. Real life installations should always create their own class definitions and classes

[Shack]

@jojo Thank you for your response.

Real life installations should always create their own class definitions and classes

Ok, you can believe that. Alternatively, I see little reason for a small company to not use standardized "defaults" especially if they want to quickly spin up a system that has been vetted by many others instead of reinventing the wheel. The ITSM documentation states,

Please find below a part of the self-explaining default configuration for the "computer" CI class

(emphasis mine).

This is not the case as it is not the default configuration. So, please at least take this as a flaw in the documentation although I still don't understand why the very standard practice of using Asset Tags in a CMDB would disappear from the default configuration.

[jojo]

well it was never in (the screenshots were done on a configured system...)

[Shack]

Thank you for the clarification.