Queue View - Default to All tickets not Available tickets

[retro2707]

Hi!

When an agent goes into the queue view, we want the default to be that "All tickets" are chosen as shown below.

2017-04-28 09_32_53-QueueView - Ticket - IT Service Desk.png

Interesting we have a live and a test system. On live, it always defaults to "Available Tickets" and on test it always defaults to "All Tickets" (which is what we want on live). I checked sysconfig but couldnt find an option so i thought i'd throw it out there in case some kind soul had an answer. Clearly we have changed something on one of the systems but I dont know what it is!

Thanks a lot!

Brendan

[root]

Add ;Filter=All to the Link value in Frontend::Agent###AgentTicketQueue (Moduleregistration) and maybe in the toolbar settings too

[retro2707]

Hi and thanks so much for the response. That works great, now when I click on Queue view, it works on the first screen that loads (My Queues), but when I click on another queue it then goes back to "Available tickets" again. So close!

Is there a way I can make it apply this setting for all queues I click on in the queue view?

Thanks!

Brendan

[root]

This needs customization

[retro2707]

Im confused. As I mentioned in the initial post, on the test system, which was cloned from live around 3 weeks ago we have the desired behaviour. I tried with 2 agent and both of them do exactly what I want, but on live it doesent work. I dont know what I may have changed on test so that it always defaults to "All Tickets" but its working like that, regardless of what queue I click on it stays as "All Tickets".

What settings I have found have been identical on both servers but I dont claim to have checked every one in sysconfig!

Is there anything we could be missing here?


Brendan

[root]

Ok, did you compared your SysConfig of both systems? Is the file Kernel/Config/Files/ZZZAuto.pm. Maybe it's a KIX feature - sth. I really not willing to dig into