Hi folks,
I am looking far a way to make a new ticket while keeping the old tickets article and information. Is there a possible way that I could do this in the process flows area without using the database?
Any help is appreciated.
Thanks .
Article transfer
Moderator: crythias
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Re: Article transfer
What exactly do you want? Move articles to a new ticket?
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Re: Article transfer
Basically I am trying to move one article to another ticket while still keeping the other ticket.
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Re: Article transfer
To a new ticket or an existing one?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Article transfer
I would like to create a new ticket and transfer the article from a previous ticket to that one.
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Re: Article transfer
No way to move the article, only to copy by splitting with the selected article.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Article transfer
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Article transfer
Thank you!! The new extension is that something I can just download and it be compatible or will i have to download other stuff to make it work?
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Re: Article transfer
Just download and install it with the package manager.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de