Filter in Dashboard Not Working.

Moderator: crythias

Post Reply
herbie123045
Znuny newbie
Posts: 1
Joined: 27 Apr 2017, 11:25
Znuny Version: 6.0.3
Real Name: Herbie John
Company: Tritel Communications Inc.

Filter in Dashboard Not Working.

Post by herbie123045 »

I added new Dashboards but the Filters are not working,

I am new to OTRS , Please help me.

Here's my Code :

Code: Select all

<ConfigItem Name="DashboardBackend###730-OTHERS" Required="0" Valid="1">
  <Description Lang="en">Parameters  for the dashboard backend. ...</Description>
  <Description Lang="de">Parameter  für das Dashboard Backend. ... </Description>
  <Group>Ticket</Group>
  <SubGroup>Frontend::Agent::Dashboard</SubGroup>
  <Setting>
   <Hash>
    <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
    <Item Key="Title">Others</Item>
    <Item Key="Description">Others</Item>
   <Item Key="Attributes">StateIDs=1;StateIDs=4;StateIDs=6;StateIDs=7;StateIDs=8;StateIDs=9;StateIDs=10;StateIDs=11;StateIDs=12;</Item>
    <Item Key="Filter">All</Item>
    <Item Key="Time">Age</Item>
    <Item Key="Limit">10</Item>
    <Item Key="Permission">rw</Item>
    <Item Key="Block">ContentLarge</Item>
    <Item Key="Group"></Item>
    <Item Key="Default">1</Item>
    <Item Key="CacheTTLLocal">0.5</Item>
    <Item Key="DefaultColumns">
                    <Hash>
                        <Item Key="Age">1</Item>
                        <Item Key="Changed">1</Item>
                        <Item Key="CustomerID">1</Item>
                        <Item Key="CustomerName">1</Item>
                        <Item Key="CustomerUserID">1</Item>
                        <Item Key="EscalationResponseTime">1</Item>
                        <Item Key="EscalationSolutionTime">1</Item>
                        <Item Key="EscalationTime">1</Item>
                        <Item Key="EscalationUpdateTime">1</Item>
                        <Item Key="TicketNumber">2</Item>
                        <Item Key="Lock">1</Item>
                        <Item Key="Owner">1</Item>
                        <Item Key="PendingTime">1</Item>
                        <Item Key="Queue">2</Item>
                        <Item Key="Responsible">1</Item>
                        <Item Key="Priority">1</Item>
                        <Item Key="Service">1</Item>
                        <Item Key="State">2</Item>
                        <Item Key="SLA">1</Item>
 			<Item Key="Title">1</Item>
                        <Item Key="Type">1</Item>
                        <Item Key="DynamicField_locprob">2</Item>
                    </Hash>
                </Item>
   </Hash>
  </Setting>
 </ConfigItem>
Post Reply