I am new to OTRS , Please help me.
Here's my Code :
Code: Select all
<ConfigItem Name="DashboardBackend###730-OTHERS" Required="0" Valid="1">
<Description Lang="en">Parameters for the dashboard backend. ...</Description>
<Description Lang="de">Parameter für das Dashboard Backend. ... </Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Others</Item>
<Item Key="Description">Others</Item>
<Item Key="Attributes">StateIDs=1;StateIDs=4;StateIDs=6;StateIDs=7;StateIDs=8;StateIDs=9;StateIDs=10;StateIDs=11;StateIDs=12;</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<Item Key="Age">1</Item>
<Item Key="Changed">1</Item>
<Item Key="CustomerID">1</Item>
<Item Key="CustomerName">1</Item>
<Item Key="CustomerUserID">1</Item>
<Item Key="EscalationResponseTime">1</Item>
<Item Key="EscalationSolutionTime">1</Item>
<Item Key="EscalationTime">1</Item>
<Item Key="EscalationUpdateTime">1</Item>
<Item Key="TicketNumber">2</Item>
<Item Key="Lock">1</Item>
<Item Key="Owner">1</Item>
<Item Key="PendingTime">1</Item>
<Item Key="Queue">2</Item>
<Item Key="Responsible">1</Item>
<Item Key="Priority">1</Item>
<Item Key="Service">1</Item>
<Item Key="State">2</Item>
<Item Key="SLA">1</Item>
<Item Key="Title">1</Item>
<Item Key="Type">1</Item>
<Item Key="DynamicField_locprob">2</Item>
</Hash>
</Item>
</Hash>
</Setting>
</ConfigItem>