Template for new portal ticket

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ruzzetto

Template for new portal ticket

Post by ruzzetto »

Hi,
is there a way to provide end-user a template for a specific service when he opens a new ticket from customer portal?

Thanks,
Fabio
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root
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Re: Template for new portal ticket

Post by root »

With commercial add-ons or with process tickets (activity dialogue for customer)
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ruzzetto

Re: Template for new portal ticket

Post by ruzzetto »

thanks @root i'm goint to try with process tickets.
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ruzzetto

Re: Template for new portal ticket

Post by ruzzetto »

@root could you explain me better how to do it?
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