Hi,
i tried to open some tickets for purpose test. Reading the admin manual all the tickets assigned to a queue or agent are in open state. I assigned these tickets to different queue but in customer portal i always view tickets in "new" state. Is it a normal behaviour or not?
Thanks,
Fabio
[SOLVED] Ticket States
Moderator: crythias
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ruzzetto
[SOLVED] Ticket States
Last edited by ruzzetto on 03 May 2017, 16:23, edited 1 time in total.
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root
- Administrator
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Re: Ticket States
The state new indicates that no agent wrote an email to the customer or added an outgoing phone call to the ticket.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?