DynamicFieldITSMConfigItem show only linked CI in Customer Frontend

[albsie]

Hello,
in my current setup i use the package DynamicFieldITSMConfigItem from c.a.p.e IT.
This package allows you to create Dynamic Fields on Customer Frontend, from which you can select CI from the CMDB.
It also uses autocomplete to show a dropdown-list from which the customeruser can select the correct CI.
I created the Dynamic Fields "Room" to display CI from the CMDB-class "Location",
"Computer" to display CI from the CMDB-class "Computer" and
"Hardware"to display CI from the CMDB-class "Hardware".

Is there a way to only show linked CI, when a specific room is selected?

E.g. The Customer enters room "E309" in DynamicField "Room".
When he enters something in the DynamicField "Computer", it should only display CI which are linked to the CI "E309".
Currently all DynamicFields show all CI from the associated class.

Unbenannt.png

[RStraub]

Probably the same way as you'd do it on the agent side:

Create an ACL, filter on a specific room and show only valid settings.

Please not that for this addon you cannot use the "name" of the CI, you have to use it's ID for filtering.

Also they currently have a bug in this module where the search gets really slow on bigger lists.

[albsie]

Thanks for helping.
I created a ACL and filterd with the configitem# but I can still see all CI.
I also tried filtering with the CI-Name, but as you stated it doesn't work.
Adding PossibleNot with the negated Regexpression does also nothing.

ACL-filter-CI.PNG

[RStraub]

I tried to recreate this setup, but it seems that ACLs don't work on the new message action. I can't even forbid a whole Action like "CustomerTicketProcess". This seems majorly flawed.

[nedmaj]

Take a look at the dynamic field constrictions config. May be of help.