[Solved] X-Otrs Headers from outside not recognized

[SUns86]

I would like to set the OTRS queue from outside by specifying it the X-OTRS-Queue header in the mail. It is the same with DynamicFields. I sent an email with X-OTRS-Queue: testqueue but it always lands in the Raw Queue. The Queue "testqueue" does exist.

Is there a hidden switch or something for allowing to pass the X-OTRS headers?

My OTRS installation version is 5.0.18.

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[jojo]

the header is misspelled (take care of capitalization)

[root]

OTRS changes the capitalization on e-mails while reading them.

[SUns86]

Thank you for your fast reply. I double checked the headers and indeed there was a difference. Thunderbird converted them also to camel-case. So I tried it on the shell. Inside the mailbox (where OTRS fetches the mails) the headers are now exactly as I sent them. But it still is not recognized by OTRS. Is it possible, that it is an OTRS bug. Does it work in your installation?

Shell:

Code: Select all

(
  echo "To: otrs2@example.com"
  echo "From: www@example.com"
  echo "X-OTRS-Queue: testqueue"
  echo "X-OTRS-DynamicField-ServerId: 1"
  echo "Content-Type: text/plain;"
  echo "Subject: a test"
  echo
  echo this is a test
) | sendmail -t

[SUns86]

Ok, I got it. The trusted flag was not set at "Mail Account Management".

File: Kernel/System/PostMaster.pm

Code: Select all

sub GetEmailParams {
[...]
        # do not scan x-otrs headers if mailbox is not marked as trusted
        next HEADER if ( !$Self->{Trusted} && $Param =~ /^x-otrs/i );
[...]

Sometimes it can be so simple