OTRS 5.0.18 ERROR: Need module!

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leosadovsky
Znuny newbie
Posts: 3
Joined: 24 Apr 2017, 08:45
Znuny Version: 5.0.18

OTRS 5.0.18 ERROR: Need module!

Post by leosadovsky »

Dear Sirs, a few days ago I've deployed the OTRS 5.0.18 (current stable) on the ubutnu 14.0.4 (bitnami LAMP stack 5.6.30 (also - current stable)).
Everything works just fine, but the OTRS syslog is flooded with the "Need module!" messages.
Apache error_log contains records like this:

Code: Select all

ERROR: OTRS-CGI-33 Perl: 5.18.2 OS: linux Time: Mon Apr 24 10:02:15 2017

 Message: Need module!

 RemoteAddress: 192.168.51.70
 RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=0;SortBy=Age;OrderBy=Up;View=Small;Filter=All

 Traceback (25185): 
   Module: Kernel::System::Main::Require Line: 77
   Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2940
   Module: Kernel::Modules::AgentTicketQueue::Run Line: 186
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: ModPerl::ROOT::ModPerl::Registry::opt_bitnami_apps_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31
RequestURI may be different:
1. RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=66
2. RequestURI: /otrs/index.pl?Action=AgentDashboard
3. RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=65
4. etc... I guess, this error is emmited by allmost every page.
but traceback is allways identical.

Can anyone help me with figuring out:
1. How to identify which exactly module is needed?
2. How to identify what exactly is malfunctioning in my OTRS because of that issue? Everything's fine seemingly.
I've tried toggling the syslog level to DEBUG, bit it changed nothing - no information about the name of the needed module apeared in the log messages.

The only guess I have: that issue somehow is connected to the LDAP authenification of agents. Because that feature is the only one that doesn't work.

Support bundle:
  1. human readable report: https://drive.google.com/open?id=0B5aCj ... 25ZcXJ5bE0
    it is all green, exept the syslog...
guarienti
Znuny newbie
Posts: 5
Joined: 09 Jul 2018, 20:09
Znuny Version: 5.0.15
Real Name: Matheus Guarienti
Company: Hospital Universitário de Santa Maria

Re: OTRS 5.0.18 ERROR: Need module!

Post by guarienti »

Hi!

I'm going through the same problem. Were you able to solve the problem? If so, can you tell me how you got it?

Best wishes
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