Hi everyone,
I need to know if the function PostMaster Filter Management in OTRS 5 can proccess email ONLY of certain specifics domains.
For example: I want to process ticket from *@example.com *@otrs.con etc. But no any other domain.
Any help will be apreciated!
Thanks
[SOLVED] PostMaster Filter question
Moderator: crythias
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- Znuny newbie
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[SOLVED] PostMaster Filter question
Last edited by GabrielV on 25 Apr 2017, 21:08, edited 1 time in total.
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
Re: PostMaster Filter question
This should apply to you.
viewtopic.php?t=23196
viewtopic.php?t=23196
Version: OTRS::ITSM 5s 5.0.18
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
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- Znuny newbie
- Posts: 30
- Joined: 06 Feb 2015, 20:03
- Znuny Version: 6.0
- Real Name: Gabriel Vilar
- Company: Telearte
- Location: Argentina
- Contact:
Re: PostMaster Filter question
Hi albsie, really I not find any helpful for my case in that post..albsie wrote:This should apply to you.
viewtopic.php?t=23196
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
Re: PostMaster Filter question
well, you can make a postmasterfilter and use regexpressions to allow only the domains you want to.
a very lax regexpression would be
and for multiple domains (not tested)
a very lax regexpression would be
Code: Select all
(.+)@example\.com
Code: Select all
(.+)@example\.com | (.+)@otrs\.com
Version: OTRS::ITSM 5s 5.0.18
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
-
- Znuny newbie
- Posts: 30
- Joined: 06 Feb 2015, 20:03
- Znuny Version: 6.0
- Real Name: Gabriel Vilar
- Company: Telearte
- Location: Argentina
- Contact:
Re: PostMaster Filter question
I could not get it. I put the filter but still enter mails from any domain. Can someone help me?albsie wrote:well, you can make a postmasterfilter and use regexpressions to allow only the domains you want to.
a very lax regexpression would beand for multiple domains (not tested)Code: Select all
(.+)@example\.com
Code: Select all
(.+)@example\.com | (.+)@otrs\.com
Screenshot of the filter:
You do not have the required permissions to view the files attached to this post.
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
Re: PostMaster Filter question
Negate the Filter and use "X-OTRS-Ignore" for E-Mail-Header.
Version: OTRS::ITSM 5s 5.0.18
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
Additional Packages: DynamicFieldITSMConfigItem
OS: Ubuntu 16.04
-
- Znuny newbie
- Posts: 30
- Joined: 06 Feb 2015, 20:03
- Znuny Version: 6.0
- Real Name: Gabriel Vilar
- Company: Telearte
- Location: Argentina
- Contact:
Re: PostMaster Filter question
Yes, it works! Thaks albsiealbsie wrote:Negate the Filter and use "X-OTRS-Ignore" for E-Mail-Header.
Best regards!
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5