I just want to restrict some set of agents from sending emails directly to the customer ( on new email ticket creation).
I tried with user and roles but its not giving the exact result which was expected.
Is there any .opm available ? to rollout this scenario
kindly share your comments on this ,
Restrict some set of Agent from sending mails to customers
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Re: Restrict some set of Agent from sending mails to customers
You could use ACLs to prohibit some actions for some Agents...
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