Is it possible when closing a ticket, to save it directly in the FAQ?
This would be a nice benefit, so the Agents have not to create the faq-article manually in the FAQ-sector.
Save closing ticket in FAQ
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mamebina123
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nedmaj
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Re: Save closing ticket in FAQ
Hi,
Of course it is possible! OTRS is a open source software, so everything is possible
I think what you need is a new Event. There is a lot of material here about how to implement a new Event.
Another option would be to code a Module and execute it using a Generic Agent.
Best regards!
Of course it is possible! OTRS is a open source software, so everything is possible
I think what you need is a new Event. There is a lot of material here about how to implement a new Event.
Another option would be to code a Module and execute it using a Generic Agent.
Best regards!
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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reneeb
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Re: Save closing ticket in FAQ
Just adding the text as a FAQ could be "dangerous". You should force the user to edit the new FAQ as it could have sensitive data in it (e.g. customer names).
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