Generic Agent - Select Non Slave tickets only

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retro2707
Znuny advanced
Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Generic Agent - Select Non Slave tickets only

Post by retro2707 »

Hi,

I have a generic agent job that moves tickets of a certain state into a specific queue and puts them on pending, however I dont want slave tickets to be moved as well.

Currently if I change the state of the master, it changes the state of the slaves and then the slaves move queues as well. I would like the generic agent to ignore tickets of type Slave so they stay where they are.

I cannot see anything in the options that could do this, but maybe I am missing something. Could anyone please help? :)

Thanks,

Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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ChristerJernberg
Znuny newbie
Posts: 2
Joined: 27 Apr 2016, 12:37
Znuny Version: 5.0.1
Real Name: Christer jernberg
Company: Fält Communications AB

Re: Generic Agent - Select Non Slave tickets only

Post by ChristerJernberg »

Hi,
I'm interested in a similar thing as well. I only want to report on tickets that are NOT slave tickets for SLA purposes.
I can find that it is possible to specify a master ticket but is there a ticket atribute that can be selected (or NOT selected) for slave tickets?

/Regards Christer
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