There are invalid users with locked tickets.

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zbigniew
Znuny newbie
Posts: 53
Joined: 11 Dec 2014, 13:30
Znuny Version: 5.0.23
Real Name: Zbigniew Luszpinski

There are invalid users with locked tickets.

Post by zbigniew »

Hi,

AdminSupportDataCollector says in Support Data Collector that:
Invalid Users with Locked Tickets
There are invalid users with locked tickets.

I know that these users (agents) were deleted.

How to find these "Locked Tickets" for "Invalid Users" so I could assign new owner to them?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: There are invalid users with locked tickets.

Post by RStraub »

As you cannot delete users (or what did you do?) you should be able to use the search...
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
zbigniew
Znuny newbie
Posts: 53
Joined: 11 Dec 2014, 13:30
Znuny Version: 5.0.23
Real Name: Zbigniew Luszpinski

Re: There are invalid users with locked tickets.

Post by zbigniew »

RStraub wrote:As you cannot delete users (or what did you do?) you should be able to use the search...
I mean users were deactivated ( validity: invalid). Tried to use Search but failed: you are not allowed to choose invalid user as owner.

I activated these old accounts to bulk move these tickets to new account but failed because root@localhost is not an owner. How to change owner to new account for such users?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: There are invalid users with locked tickets.

Post by RStraub »

Did you try a generic agent?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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