Hi,
I need to disable the options to create email or phone tickets for a role/group. On "Frontend::Agent::Ticket::MenuModule" it's possible to disable them for everyone, I only need to do it for agents on an specific role that only need to work on tickets but not be able to create new ones. Is this possible ?
Disable ticket creation for agents in a role
Moderator: crythias
Disable ticket creation for agents in a role
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Re: Disable ticket creation for agents in a role
Hi,
yes, remove create permission for the roles.
Florian
yes, remove create permission for the roles.
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Disable ticket creation for agents in a role
Well, that's not exactly what I'm asking, that removes the create permissions from the queues, but access to the create email/phone tickets pages is still available, just that the agent can't select a queue to create the ticket on those pages. What I want is to avoid the menu options to be displayed for certain groups/roles, just like what happens with the customer menu when you remove access to the users group or with the stats page when you remove access to the stats group.wurzel wrote:Hi,
yes, remove create permission for the roles.
Florian
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Re: Disable ticket creation for agents in a role
SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketPhonejbaptiste wrote:Hi,
I need to disable the options to create email or phone tickets for a role/group. On "Frontend::Agent::Ticket::MenuModule" it's possible to disable them for everyone, I only need to do it for agents on an specific role that only need to work on tickets but not be able to create new ones. Is this possible ?
SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketEmail
define which group will be able to see the create ticket menu.
however, this only hide the menu..not totally disabled it
Re: Disable ticket creation for agents in a role
Excellent, that combined with wurzel's answer is enough, thanks !skullz wrote: SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketPhone
SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketEmail
define which group will be able to see the create ticket menu.
however, this only hide the menu..not totally disabled it
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page