Update OTRS Change Requests ( Release, Rfcs ) via Email or Remote API

[Kusith]

Hi All,

Currently, My organization using OTRS to track our change request and as a HelpDesk tool.

I'm looking for a solutions which can update already created OTRS changes ( RfC , Release or WorkOrder ) via an Email or some kind of an API call or may be a perl script is thats the only way.

Idea is that after successful deployment via Jenkins, automatically link the deployment job URL ( this will be great ) and update the WO or the change.

I know we can use a email to update the TICKETS but i havent had any luck with change requests.

Thank you in advance.

Kusith

[RStraub]

According to the documentation there's no API for change management.

[Kusith]

Hey,

Thanks for the prompt reply. Is there a work around to do this task ?

Simply, I'm looking to create a connection between OTRS and Jenkins Deploymets

Thanks

[RStraub]

I don't know jenkins, but you could always write a locale perl script and remotely trigger that (e.g. via ssh exec or something).

[jojo]

I would not use Change Management module any more. Process tickets have more possibilities and you can use all ticket based functionality