OTRS diplay dynamic field in columns
Moderator: crythias
OTRS diplay dynamic field in columns
Hi all
I am very puzzled. I have enabled a dynamic dropdown box to input locations of incidents raised making it easier to see the ticket location from the New Ticket widget. I have enabled the dynamic field in the widget but it is not being populated even though it is a none null value the diag below shows the Truro ticket which has a value of Truro but nothing in the Court column. Have i missed a step? BTW i can see the value in the zoom view but not the widget.
[img] [/img]
I am very puzzled. I have enabled a dynamic dropdown box to input locations of incidents raised making it easier to see the ticket location from the New Ticket widget. I have enabled the dynamic field in the widget but it is not being populated even though it is a none null value the diag below shows the Truro ticket which has a value of Truro but nothing in the Court column. Have i missed a step? BTW i can see the value in the zoom view but not the widget.
[img] [/img]
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Re: OTRS diplay dynamic field in columns
Is This not a simple problem then?
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Re: OTRS diplay dynamic field in columns
Please show your SysConfig configuration for this widget
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Re: OTRS diplay dynamic field in columns
What is the easiest way to do this? screen shot or is there a cinfig file i can send?
Re: OTRS diplay dynamic field in columns
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Re: OTRS diplay dynamic field in columns
Hi,
you have to configure the field in QueueOverview (don't know the exact location) in sysconfig for the small, medium or large view.
regards
Florian
you have to configure the field in QueueOverview (don't know the exact location) in sysconfig for the small, medium or large view.
regards
Florian
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Re: OTRS diplay dynamic field in columns
Did I missed something? We talked about the Dashboard widget. The configuration is available via Admin => SysConfig => Ticket => Frontend::Agent::Dashboard => DashboardBackend###120-TicketNew
Add there a new row to Defaultcolumne with DynamicField_FIELNAME as the Key and 1 or 2 as the Content.
Add there a new row to Defaultcolumne with DynamicField_FIELNAME as the Key and 1 or 2 as the Content.
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Re: OTRS diplay dynamic field in columns
I have already
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Re: OTRS diplay dynamic field in columns
This is what happens when a n00b tries to make something look good
Re: OTRS diplay dynamic field in columns
Hi,
for the overview you have to look in
Ticket → Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###DynamicField
For the dashboard widgets you have to read the doc carefully
german:
regards
Florian
for the overview you have to look in
Ticket → Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###DynamicField
For the dashboard widgets you have to read the doc carefully
german:
So you have to use DynamicField_"Hinweis: Nur Ticket-Attribute und dynamische Felder (DynamicField_NameX) sind für DefaultColumns erlaubt."
regards
Florian
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Znuny 7.x latest version testing auf Debian 11
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Re: OTRS diplay dynamic field in columns
Done this also:
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Re: OTRS diplay dynamic field in columns
Beginning to think it might be a bug. Has anyone got dynamic fields working in the widget New Ticket?
Re: OTRS diplay dynamic field in columns
Oh and its not windows install its freeBSD and thank you for your replies i appreciate any help.
Re: OTRS diplay dynamic field in columns
Can you please show your Dynamic Field Config. As it works for me I doubt that it is a bug
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Re: OTRS diplay dynamic field in columns
There is a list for the dropdown box inbetween this config.
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Re: OTRS diplay dynamic field in columns
It should be DynamicField_Courtstephenb wrote:I have already
Edit: This quoted your post from 9:43
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Re: OTRS diplay dynamic field in columns
Really thats all it is, it would be nice to have this written in the description under the field. Will give it a go now. Many thanks
Re: OTRS diplay dynamic field in columns
Hi,
Florian
too bad you did not read my posting and the descriptionstephenb2001 wrote:Really thats all it is, it would be nice to have this written in the description under the field. Will give it a go now. Many thanks
regards,wurzel wrote: For the dashboard widgets you have to read the doc carefully
german:So you have to use DynamicField_"Hinweis: Nur Ticket-Attribute und dynamische Felder (DynamicField_NameX) sind für DefaultColumns erlaubt."
regards
Florian
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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Re: OTRS diplay dynamic field in columns
Thanks for your reply but i have now changed that field to DynamicField_Court and it still does not show.
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Re: OTRS diplay dynamic field in columns
Its Working thanks very much to all for help.
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Re: OTRS diplay dynamic field in columns
Hello!stephenb wrote:Beginning to think it might be a bug. Has anyone got dynamic fields working in the widget New Ticket?
I have this same problem.
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Re: OTRS diplay dynamic field in columns
[quote="wurzel"]Hi,
[quote="stephenb2001"]Really thats all it is, it would be nice to have this written in the description under the field. Will give it a go now. Many thanks[/quote]
too bad you did not read my posting and the description
[quote][quote="wurzel"]
For the dashboard widgets you have to read the doc carefully
german:
[quote]"Hinweis: Nur Ticket-Attribute und dynamische Felder (DynamicField_NameX) sind für DefaultColumns erlaubt."[/quote]
So you have to use DynamicField_
regards
Florian[/quote]
[/quote]
regards,
Florian[/quote]
Thank you!
I Can solve the problem with this solution
[quote="stephenb2001"]Really thats all it is, it would be nice to have this written in the description under the field. Will give it a go now. Many thanks[/quote]
too bad you did not read my posting and the description
[quote][quote="wurzel"]
For the dashboard widgets you have to read the doc carefully
german:
[quote]"Hinweis: Nur Ticket-Attribute und dynamische Felder (DynamicField_NameX) sind für DefaultColumns erlaubt."[/quote]
So you have to use DynamicField_
regards
Florian[/quote]
[/quote]
regards,
Florian[/quote]
Thank you!
I Can solve the problem with this solution