If subject or body of note is filled, the other field shouldn't be mandatory

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lperoni
Znuny newbie
Posts: 11
Joined: 07 Mar 2017, 15:11
Znuny Version: OTRS5
Real Name: Lorenzo Peroni
Company: Cassini Consulting

If subject or body of note is filled, the other field shouldn't be mandatory

Post by lperoni »

I struggle with the "duality" of subject and body for a note.

I want neither subject nor body to be mandatory for the agent, but whenever the agent fills out either subject or body, then the other field (body or subject, respectively) becomes mandatory.

How do I "decouple" these two fields?
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