[SOLVED] SenderType Set as Agent but Shows as System

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jason123
Znuny newbie
Posts: 33
Joined: 25 Apr 2016, 15:27
Znuny Version: OTRS 5

[SOLVED] SenderType Set as Agent but Shows as System

Post by jason123 »

I have set the following to 'agent':
Admin >> SysConfig >> Ticket >> Frontend::Agent::Ticket::ViewPhoneOutbound >> Ticket::Frontend::AgentTicketPhoneOutbound###SenderType

However, when an article is added to ticket, the From field contains the system name not the agent sending the ticket.

Not sure what is happening here. If anyone has encountered this and knows a fix, that would be great.

Thanks
jason123
Znuny newbie
Posts: 33
Joined: 25 Apr 2016, 15:27
Znuny Version: OTRS 5

Re: [SOLVED] SenderType Set as Agent but Shows as System

Post by jason123 »

I messed up, looking at the wrong field.
wall
Znuny newbie
Posts: 4
Joined: 29 Jan 2018, 18:28
Znuny Version: 6.0.4
Real Name: Walter Wall
Company: Peter / Lacke Holding GmbH

Re: [SOLVED] SenderType Set as Agent but Shows as System

Post by wall »

I have the same problem. Can u tell me what have you done that the agent is shown instead of system?


Thanks
jason123
Znuny newbie
Posts: 33
Joined: 25 Apr 2016, 15:27
Znuny Version: OTRS 5

Re: [SOLVED] SenderType Set as Agent but Shows as System

Post by jason123 »

Hi wall,

I set the following config setting to 'agent':
  • Admin >> SysConfig >> Ticket >> Frontend::Agent::Ticket::ViewPhoneOutbound >> Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Sorry wall, my mistake, the solution was as follows: Admin >> SysConfig >> Ticket >> Core::Ticket >> Ticket::DefineEmailFrom
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