It's my first post here so hello to everyone who brings an added value to this forum.
Currently I'm trying to implement the Web Service in my OTRS. The goal is to have 3rd party systems to create a new tickets in OTRS.
I created the Web Service entry in OTRS GUI (I used GenericTicketConnectorSOAP.yml) from github)
I also put the otrs.SOAPRequest.pl on my server (I took it from OTRS website). I modified the perl script with appropriate username and password to my OTRS.
When I run the otrs.SOAPRequest.pl from my OTRS server it returns "401 Authorization Required at otrs.SOAPRequest.pl line 73". The line 73 is
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my $SOAPObject = SOAP::Lite->uri($NameSpace)->proxy($URL)I will appreciate any help from you.
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#!/usr/bin/perl -w
# --
# otrs.SOAPRequest.pl - sample to send a SOAP request to OTRS Generic Interface Ticket Connector
# Copyright (C) 2001-2013 xxx, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
# use ../ as lib location
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use SOAP::Lite;
use Data::Dumper;
# ---
# Variables to be defined.
# this is the URL for the web service
# the format is
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/Webservice/<WEB_SERVICE_NAME>
# or
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/WebserviceID/<WEB_SERVICE_ID>
my $URL = 'http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector';
# this name space should match the specified name space in the SOAP transport for the web service.
my $NameSpace = 'http://www.otrs.org/TicketConnector/';
# this is operation to execute, it could be TicketCreate, TicketUpdate, TicketGet, TicketSearch
# or SessionCreate. and they must to be defined in the web service.
my $Operation = 'TicketCreate';
# this variable is used to store all the parameters to be included on a request in XML format. Each
# operation has a determined set of mandatory and non mandatory parameters to work correctly. Please
# check the OTRS Admin Manual in order to get a complete list of parameters.
my $XMLData = '
<UserLogin>some user login</UserLogin>
<Password>some password</Password>
<Ticket>
<Title>some title</Title>
<CustomerUser>some customer user login</CustomerUser>
<Queue>some queue</Queue>
<State>some state</State>
<Priority>some priority</Priority>
</Ticket>
<Article>
<Subject>some subject</Subject>
<Body>some body</Body>
<ContentType>text/plain; charset=utf8</ContentType>
</Article>
';
# ---
# create a SOAP::Lite data structure from the provided XML data structure.
my $SOAPData = SOAP::Data
->type( 'xml' => $XMLData );
my $SOAPObject = SOAP::Lite
->uri($NameSpace)
->proxy($URL)
->$Operation($SOAPData);
# check for a fault in the soap code.
if ( $SOAPObject->fault ) {
print $SOAPObject->faultcode, " ", $SOAPObject->faultstring, "\n";
}
# otherwise print the results.
else {
# get the XML response part from the SOAP message.
my $XMLResponse = $SOAPObject->context()->transport()->proxy()->http_response()->content();
# deserialize response (convert it into a perl structure).
my $Deserialized = eval {
SOAP::Deserializer->deserialize($XMLResponse);
};
# remove all the headers and other not needed parts of the SOAP message.
my $Body = $Deserialized->body();
# just output relevant data and no the operation name key (like TicketCreateResponse).
for my $ResponseKey ( keys %{$Body} ) {
print Dumper( $Body->{$ResponseKey} );
}
}