Error 500 after upgrade to OTRS 4.0.22

[Rasputin80]

Hello All,

We did just upgraded out OTRS4 to Patchlevel 22 and receiving a 500 Internal Server Error. Perl Modules are uptodate, and we followed the Guide to update. RebuildConfig is done too. Http error logs says:

Code: Select all

[Wed Mar 22 14:28:57 2017] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 548.
[Wed Mar 22 14:28:57 2017] [error] Can't locate object method "CheckAgentSessionLimitPriorWarning" via package "Kernel::System::AuthSession" at /opt/otrs//Kernel/Output/HTML/NotificationAgentSessionLimit.pm line 38.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 548.\n

Anyone some Idea where I have to look at to fix this issue?

Thanks many
Oli

[root]

There was a change in the API. Which addons do you have installed?

[Rasputin80]

Alot

Code: Select all

[root@otrs-test otrs]# ./bin/otrs.PackageManager.pl -a list
+----------------------------------------------------------------------------+
| Name:        DynamicFieldITSMConfigItem
| Version:     4.0.3

| Name:        FAQ
| Version:     4.0.5

| Name:        GeneralCatalog
| Version:     4.0.22

| Name:        ImportExport
| Version:     4.0.22

| Name:        InstanceAsRepository
| Version:     4.0.1

| Name:        ITSM
| Version:     4.0.22

| Name:        ITSM-CIAttributeCollection
| Version:     4.1.1

| Name:        ITSMChangeManagement
| Version:     4.0.22

| Name:        ITSMConfigurationManagement
| Version:     4.0.22

| Name:        ITSMCore
| Version:     4.0.22

| Name:        ITSMIncidentProblemManagement
| Version:     4.0.22

| Name:        ITSMServiceLevelManagement
| Version:     4.0.22

| Name:        OTRSCMDBExplorer
| Version:     4.0.4

And some Custom's - which i need to ask the developers.

THanks
Oliver

[root]

I suggest a modified AuthSession.pm

[root]

And some Custom's - which i need to ask the developers.

THanks
Oliver

Hi Oliver,

It's one of the custom ones. Ask your vendor for an update of an addon which has the term office in the name