Hello
I want to know if it's possible to add a "subscriber" to the ticket opened by a specific customer.
What I want it's :
- The customer user@test2.com sends an mail to open a ticket
- the ticket is opened and automatically the customer admin@test2.com is added in the tracking
It's possible ?
Thanks
tracking ticket
Moderator: crythias
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- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
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Re: tracking ticket
What kind of subscriber? An agent user or a customer user?
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Re: tracking ticket
A customer user