tracking ticket

Moderator: crythias

Post Reply
machadoa
Znuny advanced
Posts: 101
Joined: 11 Dec 2015, 17:36
Znuny Version: 5.0.5

tracking ticket

Post by machadoa »

Hello

I want to know if it's possible to add a "subscriber" to the ticket opened by a specific customer.

What I want it's :
- The customer user@test2.com sends an mail to open a ticket
- the ticket is opened and automatically the customer admin@test2.com is added in the tracking

It's possible ?

Thanks
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: tracking ticket

Post by nedmaj »

What kind of subscriber? An agent user or a customer user?
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
machadoa
Znuny advanced
Posts: 101
Joined: 11 Dec 2015, 17:36
Znuny Version: 5.0.5

Re: tracking ticket

Post by machadoa »

A customer user
Post Reply