Hi.
We're running OTRS 5.0.12, and having an issue with ticket owner.
Previously; when adding a note to a ticket the agent was set as ticket owner. This is not happening anymore, Admin OTRS is set to default owner. Agents have to manually set ticket owner, I want this to happen automatically.
BR
Skommen
Assign owner when making first note - 5.0.12
Moderator: crythias
Re: Assign owner when making first note - 5.0.12
changing owner to someone addint a note is a bad idea as it is used to communicate with other agents
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 9
- Joined: 26 Sep 2014, 16:05
- Znuny Version: 5.0.12
- Real Name: Eirik Skomakerstuen
- Company: Waveit AS
- Location: Norway
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Re: Assign owner when making first note - 5.0.12
Hi jojo.
I'll clearify my issue; I don't want the owner to change on every note, only on first initial note.
The agent that responds first to a ticket should be set as owner ..
BR
Skommen
I'll clearify my issue; I don't want the owner to change on every note, only on first initial note.
The agent that responds first to a ticket should be set as owner ..
BR
Skommen
OTRS 5.0.12 | CentOS | MySQL | Multiple OTRS Instances CentOS |
Re: Assign owner when making first note - 5.0.12
Response is using reply via mail and not external note. This will assign the agent automatically
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com