Assign owner when making first note - 5.0.12

skommen · Post by **skommen** » 21 Mar 2017, 10:50

Hi.

We're running OTRS 5.0.12, and having an issue with ticket owner.

Previously; when adding a note to a ticket the agent was set as ticket owner. This is not happening anymore, Admin OTRS is set to default owner. Agents have to manually set ticket owner, I want this to happen automatically.

BR
Skommen

Post by **jojo** » 21 Mar 2017, 20:23

changing owner to someone addint a note is a bad idea as it is used to communicate with other agents

skommen · Post by **skommen** » 23 Mar 2017, 13:38

Hi jojo.

I'll clearify my issue; I don't want the owner to change on every note, only on first initial note.
The agent that responds first to a ticket should be set as owner ..

BR
Skommen

Post by **jojo** » 23 Mar 2017, 14:18

Response is using reply via mail and not external note. This will assign the agent automatically

Znuny and ((OTRS)) Community Edition

Assign owner when making first note - 5.0.12

Assign owner when making first note - 5.0.12

Re: Assign owner when making first note - 5.0.12

Re: Assign owner when making first note - 5.0.12

Re: Assign owner when making first note - 5.0.12