Hello!
How to move known users (existing in the database) to a separate queue, and unidentified users to a different queue or block?
How to construct a filter (Postmaster)?
Moving known users (in the database) to a separate queue
Moderator: crythias
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- Znuny expert
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Re: Moving known users (in the database) to a separate queue
Hi,
I don't know what you mean, because users don't belong to a queue, tickets do.
To create a postmaster filter you should access option Admin > Postmaster Filters.
I don't know what you mean, because users don't belong to a queue, tickets do.
To create a postmaster filter you should access option Admin > Postmaster Filters.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Re: Moving known users (in the database) to a separate queue
Sorry, I mean mails (tickets) from known customer users (that exist in otrs database)?
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Re: Moving known users (in the database) to a separate queue
You need to write your own postmaster filter module. This might be a good template: https://gist.github.com/reneeb/375bfc2c ... c71833209e
Search for the "From" address (PostmasterSearch) and if a customer is found, set X-OTRS-Queue
Search for the "From" address (PostmasterSearch) and if a customer is found, set X-OTRS-Queue
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