Push otrs webservice tickets to other machine

Moderator: crythias

Post Reply
Godavari
Znuny newbie
Posts: 4
Joined: 14 Mar 2017, 12:33
Znuny Version: 4.0.2
Real Name: Godavari

Push otrs webservice tickets to other machine

Post by Godavari »

Hi all,
How can I push otrs webservices tickets to other machine. ? I need to push the tickets from the otrs machine_1 to machine_2. What settings does it need? I ahve changed the "remote system " ip address to other machine , in the general section of the WebServices . But I was not able to see. I guess, there might be some work / settings for this. Documentation is not very clear on this. Could some one please suggest me the way.
Last edited by Godavari on 16 Mar 2017, 11:47, edited 1 time in total.
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: Push otrs webservice tickets to other machine

Post by nedmaj »

Don't know if I understood your question... :(

I think you need to install another OTRS instance in another machine (but same database), and point all your consumers to it.

Although I've never done such a thing.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Godavari
Znuny newbie
Posts: 4
Joined: 14 Mar 2017, 12:33
Znuny Version: 4.0.2
Real Name: Godavari

Re: Push otrs webservice tickets to other machine

Post by Godavari »

nedmaj wrote:Don't know if I understood your question... :(

I think you need to install another OTRS instance in another machine (but same database), and point all your consumers to it.

Although I've never done such a thing.
Thanks for replying Mr. Nedmaj,

Is not possible some thing like this, I want to have instalaltion on only machine and push the otrs tickets to other machine(not the one which has otrs instalaltion. ). I dont want any otrs instalaltion on other machine.

MAchine_1 will be having otrs instalaltion and database sql. I want push tickets to other machines from this otrs installation of machine_1. I have changed the "remote system" address in the general section of the Webservices and also in Invoker. But I failed to see the tickets on machine_2 from machine1.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Push otrs webservice tickets to other machine

Post by jojo »

this requires an OTRS Business Solution™ or some development skills to develop your own invoker
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Godavari
Znuny newbie
Posts: 4
Joined: 14 Mar 2017, 12:33
Znuny Version: 4.0.2
Real Name: Godavari

Re: Push otrs webservice tickets to other machine

Post by Godavari »

Hi jojo,
this requires an OTRS Business Solution™ or some development skills to develop your own invoker
But as per documentation, "Remote system" IP address is the address where to push the ticket. They did not mention any thing like that this feature is available only in Business Solution, not in the Free version.

Also, I will check the invoker examples. Seems Otrs has poor documentation for developing the Invoker.

thanks ,.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Push otrs webservice tickets to other machine

Post by jojo »

You will find everything in the very good documented API description and developer manual. Development is mit configuration an requires skills in PERL
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply