Hey guys
Here's my scenario, I have a few Types on the system (Incident, Service Request, Change Request,...) that I already linked to my Services with ServiceTicketType Addon. But what I need is a kind of real time filter to show to the costumer only the Services related to the Type that was selected on ticket creation.
ie.: Type -> Incident
(visible) Services -> Hardware failure
-> OS Failure
-> Internet Failure
OR
Type -> Service Request
Services -> Mail configuration
-> Server feature configuration
I believe the only way to do it is using ACL, but how can I build this kind of ACL?
Thanks in advance
ACL to filter costumer services based on chosen type
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Re: ACL to filter costumer services based on chosen type
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000