Hi!
Good day!
I would like to ask if it is possible to have import new tickets? where in we already have template in excel file according to our ticket creation template and we would like to import since it is a bulk ticket. can it be possibly done? please advice
Bulk new tickets import
Moderator: crythias
Re: Bulk new tickets import
you have to create a script which sends the tickets in via email or via using the webservice interface
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Bulk new tickets import
Hi Jojo,jojo wrote:you have to create a script which sends the tickets in via email or via using the webservice interface
Thanks for your reply,
i am still working on web services, however, there's no best sample web services for otrsv5.
If you have sample or you know some best tutorial for it, can you give me some best site or url for it?
I'm still having hard time to understand what web service can do for otrs.
please thank you so much jojo!