Bulk new tickets import

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gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

Bulk new tickets import

Post by gecelann »

Hi!

Good day!
I would like to ask if it is possible to have import new tickets? where in we already have template in excel file according to our ticket creation template and we would like to import since it is a bulk ticket. can it be possibly done? please advice :)
jojo
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Re: Bulk new tickets import

Post by jojo »

you have to create a script which sends the tickets in via email or via using the webservice interface
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gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

Re: Bulk new tickets import

Post by gecelann »

jojo wrote:you have to create a script which sends the tickets in via email or via using the webservice interface
Hi Jojo,

Thanks for your reply,
i am still working on web services, however, there's no best sample web services for otrsv5.
If you have sample or you know some best tutorial for it, can you give me some best site or url for it? :(

I'm still having hard time to understand what web service can do for otrs.
please :( thank you so much jojo! :D
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