I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue that is too much.
do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?
Sub queues
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Re: Sub queues
What you mean when you say "mark tasks"? Could you explain a little more about that?aeg wrote:I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue that is too much.
do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Re: Sub queues
Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?)
or is it better to just create a dynamic fields for all that?
Then I need to be able to search for these field, based on project and department.
hope you understand what I mean.
or is it better to just create a dynamic fields for all that?
Then I need to be able to search for these field, based on project and department.
hope you understand what I mean.
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Re: Sub queues
You should use DynamicFields for that. You can use those fields in the ticket search as well...
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Re: Sub queues
Use queues as departments = ok.aeg wrote:Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?)
or is it better to just create a dynamic fields for all that?
Then I need to be able to search for these field, based on project and department.
hope you understand what I mean.
Use queues as projects = sure not.
Projects are temporary. Better use another field for projects, maybe a dynamic field, or maybe a remote db dynamic field pointing to your projects database.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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Re: Sub queues
Queues are for groups of agents able to handle tickets in that category.
Don't use customer or task or project based Queues.
Use Services for what the Agents are servicing.
Don't use customer or task or project based Queues.
Use Services for what the Agents are servicing.
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