I've just migrated a test environment from OTRS 4.0.15 to 5.0.15. After solving all major issues, I've noticed the agent login is taking to long. Before it was 2 seconds, now it takes almost 10 seconds! Curiosly, the root user login is almost instantaneous. Also created a local agent user, and its login is very fast. Here it goes what I already did so far trying to identify the cause:
- Disabled all the user dashboards (I'm talking about my own agent user).
- Cleaned all the preferences.
- Disabled all the ACLs.
- Disabled OTRS Cloud Services.
- Tested the LDAP access from the command line. Looks ok.
- Already using FS module for session control.
- Caching using tmpfs.
- Apache logs show nothing.
- /var/log/messages show nothing.
- OTRS Performance logs doesn't give a clue.
Here it goes my environment description:
- CentOS 6.5
- LDAP auth (Microsoft Active Directory)
- 4 x CPUs
- 16GB RAM (20% max memory utilization)
- 20% max cpu utilization
- Oracle 12.1
- Using a clone from production database. It has almost 60000 tickets
- Using OTRS::ITSM and some few other packages like DynamicField-ITSMConfigItem
Thanks in advance!
Samuel